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We’re Here to Make Your Journey Effortless

Whether you need a little help with an upcoming trip, have a question about a booking, or simply don’t know where to begin, our team is here for you.

daniella@ventustravel.co.uk
+44 7342840963
6 South Moulton Street, London, W1K 5QF, United Kingdom
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FAQs.

Your questions answered personally.

What is ventus travel?

Ventus is a luxury travel membership giving members access to a carefully curated collection of exceptional hotels, resorts and travel opportunities. As a Ventus member, you can explore properties, discover exclusive benefits and make bookings yourself, whenever and wherever you choose.

How does Ventus work?

Once you become a member, simply log in to your Ventus account and begin exploring. You can browse available hotels, view rates and benefits, select your dates and make your booking directly through the platform. If you need assistance or have a question, our team is always available to help, but you remain completely in control of your travel plans.

How does booking and payment work?

Ventus does not take payment for your hotel booking. When you make a reservation, your payment details are provided securely to the hotel, and payment is taken directly by the hotel in accordance with the hotel's booking terms.

Will I be charged by Ventus for my hotel booking?

No. Ventus does not take payment for your hotel stay. Any accommodation charges, deposits or other applicable hotel charges are paid directly to the hotel. Your Ventus membership is separate from the cost of your hotel booking.

When will I be charged for my hotel?

This depends on the individual hotel's payment and cancellation terms. Some bookings may require payment at the time of booking, while others may allow payment closer to your stay or at the hotel. The applicable payment conditions will be shown during the booking process before you confirm your reservation.

Still have questions?

Contact us for more information or assistance.

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